Click X  to close NATIONAL CERTIFICATE IN CALL CENTRE OPERATIONS  (LEVEL 3) How to navigate your way through this demonstration course Everytime you logon, you will arrive at your Course Home Page (see below)    This page is your site hub. You can access everything you need off this page. Please take a moment to familiarise yourself with the components.

Accessing Tests The Learner can only access the end of Module Tests after all the module exercises have been completed     Once you click on a page you will also find navigating around this course is easy!   At the top and bottom  of each page you will see these small page icons   Each icon represents a Section or Page in this course You can read the name of each page by holding your cursor over the icon Search and Email functions - are also on the top and bottom of each page Sequential Learning.   Feel free to explore the course content as you choose.  However,  to gain the qualification, you are expected to complete the course moving through each section and it's learning in sequence. TRANSPARENT TRAINING Please note that your progress through this course is being tracked.  On the main contents page you will see your progress as you move through the course. Your tutor or management are able to view your progress, by page, task, time, day and results.  This enables one on one guidance when relevant. To view your own results Select 'progress details ' top left hand column Review your progress and access your cumulative test results. You can even click on 'test results' and re-visit the actual test page with its results. We hope you have an enjoyable experience with this industry course. Good Luck!